At HustlersHeaven, we are committed to providing you with high-quality t-shirts and an excellent shopping experience. If, for any reason, you are not completely satisfied with your purchase, our Return & Refund Policy outlines the conditions under which returns and refunds are accepted.
1. Return Eligibility
We accept returns on items that meet the following conditions:
- Condition of Items: The item must be unused, unworn, unwashed, and in its original condition. All tags and packaging must be intact.
- Timeframe: Returns must be initiated within (3 days) from the date of delivery.
- Proof of Purchase: A valid receipt or proof of purchase is required to process any return or exchange.
2. Non-Returnable Items
Certain items are ineligible for return, including but not limited to:
- Custom or Personalized T-Shirts: Items that have been customized or personalized according to your specifications are not eligible for return unless there is a manufacturing defect.
- Sale Items: Items marked as “final sale” or discounted products may not be eligible for returns, unless otherwise stated.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Customer Service: Email us at hello@hustlersheaven.com with your order number and reason for the return. We will provide you with a return authorization (RA) number and return shipping instructions.
- Pack and Ship the Item: Carefully pack the item in its original packaging and include the RA number inside the package. Ship the item back to us using a traceable shipping method.
- Shipping Costs: You will be responsible for covering the return shipping costs unless the item is defective or the return is due to an error on our part. We recommend using a trackable shipping service to ensure your return reaches us.
4. Refunds
Once we receive your returned item and verify its condition, we will process your refund as follows:
- Refund Method: Refunds will be issued to the original payment method used to make the purchase.
- Processing Time: Refunds may take up to 3 business days to process once the returned item has been received and inspected. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
- Shipping Charges: Original shipping costs are non-refundable, unless the return is due to a defective item or a mistake on our part.
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at heavenhustlers@gmail.com with your order number and photos of the issue. We will work with you to resolve the problem by offering a replacement or a full refund, including any shipping costs.
6. Late or Missing Refunds
If you haven’t received your refund after the processing period, please take the following steps:
- Check Your Bank Account: Refunds can take time to post to your account.
- Contact Your Credit Card Company: Some credit card companies may take additional time to post the refund.
- Contact Your Bank: Processing times can vary between banks.
- Contact Us: If you’ve done all of the above and still have not received your refund, please contact us at hello@hustlersheaven.com for further assistance.
7. Contact Us
If you have any questions or concerns regarding our Return & Refund Policy, feel free to contact us at:
HustlersHeaven
Address
20, Dwarkapuri Kotra Road, Bhopal(M.P)- 462003
Ph. Number
+91-9201131844
Email
hello@hustlersheaven.com
By making a purchase on our website, you agree to our Return & Refund Policy.